Complaints are often dismissed as unproductive, but they can reveal valuable insights when handled well. In this article, Andrew Bridge explores how school leaders can move coaching conversations beyond endless venting by recognising patterns, asking better questions and helping colleagues shift from frustration to ownership and meaningful action.
When school leaders use coaching conversations, one of the most uncomfortable moments is hearing a colleague say, “I don’t know”. But as Andrew Bridge explains, this isn't the moment the conversation has stalled, it’s often exactly where real thinking begins.
Coaching is about more than just the right model; it's about the atmosphere you create. Andrew Bridge explores the overlooked impact of vocal delivery in school coaching.
International Centre for Coaching in Education
